Refund and Returns Policy

House of Sarena is committed to providing our customers with an unparalleled shopping experience, ensuring complete satisfaction with every purchase. We understand that there may be instances when you need to return or exchange an item. To make this process as smooth and convenient as possible, we have established a comprehensive Refund and Returns Policy that outlines our guidelines and procedures.

Return Policy

We accept returns for any unworn, unwashed, and unaltered items within 30 days of purchase. To initiate a return, please follow these simple steps:

  1. Contact us: Reach out to our customer service team via email at houseofsarena@gmail.com or call us at +91 82181 77678 to obtain a Return Authorization Number (RAN).

  2. Prepare the Return Package: Securely pack the item in its original packaging, along with the RAN and a copy of your receipt.

  3. Ship the Return Package: Send the package to the following address: House of Sarena, S.R complex, Awas Vikas-1, Ambedkarpuram, Kalyanpur, Kanpur, Uttar Pradesh, 208017

  1. Return Processing: Upon receiving your return, we will process it within 5-7 business days. Once processed, you will receive a refund or exchange, as per your preference.

Exceptions

While we strive to accommodate all returns, certain items are not eligible for return or exchange:

  1. Worn, Washed, or Altered Items: Items that show signs of wear, washing, or alterations are not accepted for return or exchange.

  2. Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately for assistance.

  3. Items without Original Packaging: Items not returned in their original packaging may not be accepted for return or exchange.

  4. Items without RAN: Returns without a valid RAN will not be processed.

  5. Sale or Clearance Items: Items purchased during sale or clearance periods may have limited return or exchange options.

Refunds

Refunds will be issued to the original payment method used for the purchase, excluding any shipping charges. The refund amount will be credited within 5-7 business days of return processing.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return instructions mentioned above. Once we receive your return, we will promptly ship the exchanged item to you.

Shipping Charges

Customers are responsible for shipping charges associated with returns and exchanges.

Customer Service

For any questions or concerns regarding our Refund and Returns Policy, please don’t hesitate to contact our customer service team at info@houseofsarena.comor call us at +91 82181 77678. We are always here to assist you.

Additional Considerations

  • Gift Returns: Gift recipients can initiate returns by contacting us directly, providing the order number and stating their intention to return an item.

  • International Returns: For international returns, please contact us for specific instructions and shipping arrangements.

  • Final Sale Items: Final sale items are not eligible for returns or exchanges.

We value your shopping experience at House of Sarena and strive to make our Refund and Returns Policy as customer-centric as possible. If you have any feedback or suggestions, please feel free to share them with us. Your input is always appreciated.

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